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How Nippon Express Sets Apart from Competitors and Improves Customer Loyalty Using Xeneta

The company uses Xeneta's ocean freight rates intelligence to offer its customers competitive pricing and gain trust during the contract period.

 

Xeneta Products & Solutions

 

Opportunity & Result

Nippon Express uses real-time and accurate ocean freight rate market intelligence to support pricing decisions and measure profitability. It found Xeneta's independently obtained 3rd-party freight rates invaluable in vetting the prices carriers quoted and strengthen negotiations.


Whether it's ad hoc rate checks or RFQ management, Nippon Express' tender, product, and key account teams worldwide can access global corridor performance, allowing them to understand the top global market trends at the click of a button. In addition, they can select, view, and focus on market prices for individual carriers to strengthen the company's position and manage profitability with their chosen partners.

 

Defining Success

  • Empower regional procurement teams to understand their own position in the market
  • Validate own pricing and prepare competitive bids using a trusted source of information
  • Identify a solution capable to support index-based pricing

 

The Xeneta platform is my go-to sanity check for the ocean and air freight market. In addition, everybody recognizes Xeneta as a reliable source because it is far more comprehensive than other offerings.
Marc Moss
Group General Manager, Head of Global Key Account Sales, Nippon Express

Achievements

  • Gained competitive advantage and won new contracts by being better prepared and more confident in its positioning and capabilities
  • Able to globally view local procurement practices and validate them, identifying savings in procurement and productivity

At a Glance

Nippon Express is a Japan-based logistics company with a global reputation that provides one-stop business solutions by integrating different modes of transport throughout the world. Building on a $20b base, in 2021, it expects significant growth in air and ocean volumes. The most notable industries serviced are automotive and electronics, with Intra Asia being the strongest trade routes in volume.

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