Technology built for a volatile market  

Xeneta processes millions of rate data points and puts them through five or more layers of quality checks, combining analyst oversight with machine learning to catch inconsistencies before they reach the benchmark. Ninety percent of data is validated and published within a day, meaning benchmarks reflect current market conditions rather than a lagging snapshot.

The platform normalizes contributed rates to ensure consistent, like-for-like comparisons, accounting for how carriers bundle and unbundle surcharges differently. While perfectly identical surcharge structures across every contributed rate remain an industry-wide challenge, Xeneta's normalization methodology produces significantly more defensible comparisons than manual rate analysis. Find out more about Xeneta's data and methodology.

Xeneta provides API access for customers who want to embed market benchmark data directly into their TMS, ERP, or internal analytics platforms, eliminating the manual step of exporting from Xeneta and re-importing into other systems. The API enables automated rate monitoring, integration of benchmarks into sourcing workflows, and feeding of market data into financial planning models.

Xeneta's team provides implementation support to ensure integrations work reliably within customer-specific data architectures. For teams where market intelligence needs to flow directly into existing procurement technology rather than sitting in a separate tool, the API is what makes that possible.

Most customers begin accessing market intelligence within days of account setup. The platform is designed for immediate utility without a lengthy implementation process, and for teams preparing for an imminent tender, that speed matters.

For customers who want to compare their own contracted rates against the market, Xeneta's onboarding team supports the rate upload process, helping format and load contracted rates accurately. Full onboarding, including integrating Xeneta into procurement workflows, training team members, and configuring monitoring alerts for key lanes, typically takes two to four weeks. Advisory support is available to accelerate time-to-value for teams with immediate negotiation needs. Book a demo to see the platform in action on your specific lanes.

Xeneta's AI monitors the market continuously and surfaces what matters to your specific lanes and categories, rather than requiring procurement teams to manually check whether anything significant has changed. When a key market shift occurs on a lane you care about, you're alerted to it rather than discovering it retrospectively.

This includes AI-powered outlier detection in tender bid evaluation, flagging bids that sit outside expected market ranges, AI-driven recommendations that highlight underperforming or overpriced suppliers, and tailored alerts that focus team attention on the lanes and changes that require action. The goal is less manual work and faster decisions, not AI for its own sake.

Xeneta is ISO 27001:2022 certified, the internationally recognized standard for information security management, and security is built into how the platform handles customer data at every level. Data in transit is encrypted using TLS v1.2 with modern ciphers. Internal access to customer data is managed on a strict need-to-know basis. Monthly vulnerability scans are conducted by an independent third party, with any detected vulnerabilities corrected promptly, and independent penetration testing is performed regularly to verify system integrity.

It's also worth being clear about what Xeneta does and doesn't store. Xeneta does not store mission-critical or sensitive business data beyond the RFQ and contracted rate information needed to power benchmarks. No private company information beyond basic user account details is held within the system.

On infrastructure reliability, Xeneta is hosted in part on Amazon Web Services across multiple availability zones to mitigate disaster risk, with automated and off-site backups in place and a 99% monthly uptime SLA. For procurement teams whose finance and legal functions need to assess data security before approving a platform subscription, full details are available in Xeneta's Data, Methodology and Security documentation.