Real people. Real insight. Real impact. 

Xeneta's team includes former freight procurement leaders, logistics analysts, and shipping industry specialists with direct experience managing global freight portfolios at major corporations. This practitioner background shapes both how the platform is built, with benchmarks structured around procurement workflows rather than data abstractions, and how the advisory team works with customers to translate market data into negotiation outcomes.

When Xeneta analysts discuss tender strategy, rate target setting, or index-linked contract design, they're drawing on experience with the same challenges and constraints that procurement teams face in practice. The expertise embedded in the platform reflects how freight procurement actually works, not how it looks from the outside.

For teams that want analyst-led support beyond the platform itself, Xeneta Advisory offers two structured experiences. The Tender Experience is designed for procurement teams running active sourcing processes, combining market and peer benchmarking, supplier positioning versus the competitive field, round-by-round tender analysis, and analyst-driven insights that go beyond what dashboards alone can surface. The Leadership Experience is built for strategic and executive-level decisions, providing quarterly market reviews, external validation of procurement strategy, and clear narratives that give leadership confidence without overwhelming them with raw data. Examples of both are available on the Advisory page.

Transitioning from experience-based to data-driven freight procurement involves more than adopting a new tool. It requires building new skills and instincts for how to bring market evidence into a negotiation, how to set credible rate targets, and how to communicate procurement performance in terms that resonate with finance and supply chain leadership.

Xeneta's customer success and advisory teams provide structured onboarding and ongoing support to help customers develop these capabilities at whatever starting point they are at. This includes practical guidance on how to use benchmark data in carrier conversations, how to structure tender rounds that maintain competitive pressure, and how to build internal reporting that makes the value of market-informed procurement visible to stakeholders who need to see it in commercial terms rather than freight mechanics.

Knowing that rates on a specific corridor are rising is useful context. Knowing that the increase is driven by a specific blank sailing program that carriers are likely to reverse within six weeks changes the procurement decision entirely: whether to lock in a contract now, wait for the market to soften, or renegotiate mid-cycle rather than accept the increase.

Xeneta's market intelligence team continuously monitors global freight market conditions, including rate trends, carrier capacity strategies, geopolitical developments, and structural market shifts, and translates that context into customer-facing research and market briefings. This interpretation layer is what transforms raw benchmark data into procurement intelligence that teams can act on with confidence.

For teams that want this kind of analyst-led context delivered directly to them, Xeneta Advisory provides quarterly strategic market reviews, external validation of procurement strategy, and clear narratives built around what actually matters for your lanes and your decisions, rather than a summary of everything that moved in the market. It's designed for procurement leaders who need to stay ahead of market developments without building an in-house research function to do it.

Xeneta's analyst team brings together specialists in ocean and air freight with deep roots in the industry rather than in data science. Chief Analyst Peter Sand spent over a decade at BIMCO before joining Xeneta and is a regular commentator on CNN, BBC, CNBC, and Bloomberg. Senior Shipping Analyst Destine Ozuygur joined following Xeneta's acquisition of eSea in 2025, bringing extensive market expertise to the team. Wenwen Zhang leads air freight analysis, with specialist expertise in air rate dynamics and strategic guidance for global clients, and has been featured in CNBC and Forbes.

This is the team behind Xeneta's market reports, annual ocean and air freight outlooks, monthly expert-led webinars, and the analyst commentary that procurement teams use to make sense of what market data is actually signaling. Customers also receive access to exclusive insights and reports that go beyond what's publicly available, giving procurement teams a more detailed view of the conditions affecting their specific lanes and categories.

Alongside the analyst team, Xeneta's customer success and value teams work directly with customers throughout the contract, from initial onboarding through to ongoing analysis, reporting, and regular business reviews. Their focus is practical: helping teams apply Xeneta's data to the specific decisions they're facing, not just showing them where to find it. For teams that want analyst-led support taken further, Xeneta Advisory provides tailored insight applied directly to your tenders, strategy, and leadership conversations.

Yes. Xeneta's customer base includes more than 500 organizations, among them some of the world's largest shippers, forwarders, and airlines, and Xeneta actively connects this community to share challenges, experiences, and best practices. This includes customer roundtables where procurement professionals from different industries discuss how they're approaching common problems, and the annual Xeneta Summit, which brings the global freight procurement community together for industry insights and networking.

For procurement teams that spend most of their time operating in isolation within their own organizations, access to this peer network is a genuinely useful complement to the platform itself. Knowing how other large shippers are approaching index-linked contracts, managing carrier relationships through disruption, or structuring their tender processes provides context that no amount of market data alone can offer. Find out more at Xeneta Events.