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Your Xeneta Experience

What to Expect When Becoming a Xeneta Customer

Illuminate Your Path From Point A to Point B

You will get the most from your technology investment with a dedicated partner that will work with you throughout the whole lifecycle.

The first four weeks with us are designed with one thing in mind: to get you started quickly and set you up to meet your goals. You'll then have access to ongoing guidance and support from a team of industry experts.

Set up for Success

  • Customized Onboarding
    The onboarding process is the key to understanding one another. We ensure your goals become our goals and that we fully understand your pain points & KPIs.
  • Designated Advisors
    We're all about the art of the possible. A team comprised of a Success Manager, a Rate Manager and a Solutions Advisor will provide you council and best practices throughout the whole lifecycle.
  • Exclusive Insights & Reports
    You will get access to actionable reports, invitations to roundtables and webinars to help stay up to date on everything ocean and air freight rates analytics and the Xeneta ecosystem.
  • Customer Community
    Your go-to portal for gaining inspiration, actionable tips, and insights from our experts. Oh and this is where your peers hang out too.
  • Xeneta Summit
    Every Fall we meet to learn from and benchmark freight procurement & overall supply chain strategies with some of the world’s most forward-thinkers.
  • Voice of the customer
    We review with you the product roadmap. If you wish, you can be the first to try out new releases and provide feedback for our Product Team.
The Onboarding Process

Time-to-Value Onboarding in 4 Weeks

This is a sample plan to help you understand what you can expect from your onboarding process. Typically, our customers complete onboarding within 4 weeks -- some do it even faster -- and we focus on identifying primary use cases and goals.

Week 1

Plan

We begin with a kick-off to generate joint understandings of onboarding goals and expectations.  

Key Outcomes

Define goals & expectations
Xeneta Support & resources known
Determine when freight rates will be received

Week 2-3

Empower

The second phase is all about the data. This provides you with valuable first insights into your freight rates (and in just 3 weeks!).

Key Outcomes

Freight rates imported
Platform training session completed
Walkthrough outstanding questions

Week 4

Optimize

After reviewing again onboarding goals, Success KPIs and targets for the upcoming weeks and months are agreed upon. 

Key Outcomes

Confirm all users have logged in
Provide and review homework material
Agreed success KPIs, mid-term goals/roadmap, and mode of interaction

Week 5-6

Excel

When you complete your onboarding, you’ll be confident using the platform to reach your goals.

Key Outcomes

• Monitor, Analyze, Budget & Tender use cases
• Market Trends
• Best practices & feedback

These Customers Already Did It

A Whole Team Dedicated to Your Success

With a customer portfolio with tens of billions of dollars of freight buying power between us, the Xeneta Customer Success team knows "a little" about making logistics operations more efficient, more effective, and less expensive.

  • Fernando
    Principal, Customer Success Manager
    Hamburg, DE
  • Linda
    Principal, Customer Success Manager
    Hamburg, DE
  • Nicolas
    Customer Success Manager
    London, UK
  • Elisa
    Customer Success Manager
    Oslo. NO
  • Kearston
    Customer Success Manager
    Houston, USA
  • Oliver
    Customer Success Manager
    Oslo, NO
  • Pia
    Principal, Customer Success Manager
    Hamburg, DE
  • Thea
    Customer Success Manager
    Oslo, NO

Seeing Is Believing

Discover how you and your company can also modernize and radically improve your freight
procurement process and decision making.