About Xeneta
At Xeneta, our goal is to become the global reference point for the ocean and air freight. Since our launch in 2012, we have led the data transformation of the freight industry by providing our customers with market intelligence and freight rate benchmarking through our SaaS platform.
Our data comprises over 200 million freight container datapoints and covers over 160,000 global trade routes. We focus on bringing transparency to the container shipping market, thus enabling our customers to make the best decisions when procuring freight and establishing supply chains. We have amazing customers including big brands like Unilever, Electrolux, Continental, Puma, Nestle and ThyssenKrupp.
Headquartered in Oslo, with offices in Hamburg and New York, and employees from over 30 different countries, we are a truly international company. Having been named Norway's 'Startup of the Year' in 2016, a 'Gartner Cool Vendor' in 2018, and one of the hottest tech scale-ups in Norway by TheNextWeb in 2019, we are excited to continue to grow across the world.
What we are looking for
A technical writer capable of documenting both user interfaces and development processes. If you’re passionate about writing for a worldwide audience and coming up with solutions for educating users from countless different backgrounds, you could be a great fit for our team.
What will you do
• Work with the product/UX team to deliver clear, concise, and empathetic UI text and documentation
• Develop and maintain consistent standards for internal and external terminology
• Work with the development and data teams to document internal procedures
• Actively maintain our knowledge base and provide easy to understand instructions/information
• Create high quality and engaging onboarding content for our users
• Observe and conduct research. Learn about our users and determine how best to connect with them through our product
Requirements
• Native-level fluency in English
• Familiarity with the software development lifecycle
• Previous experience documenting technical subject matter such as APIs and similar dev docs
• Familiarity with the concepts of what makes great UI text
• Capacity of learning and explaining complex procedures with clarity
• Bachelor’s or Master’s degree in a relevant discipline(or equal relevant experience if already authorized to work in Norway)
Not sure whether you are the perfect fit? Give it a try regardless - we love to hear from interesting people, especially the ones who are excited to experiment at work and be autonomous! Be sure to give us an idea of who you are as a person — Not just your professional experience.
Nice to have
• Familiarity with the basics of one or more programming languages
• At least basic working knowledge of HTML/CSS
• Past experience maintaining a documentation repository or creating onboarding experiences
• Knowledge of UX best practices and what makes a “good” user experience
What we offer
• An opportunity to take part in standardizing a completely new approach to the shipping industry and face challenges that are typically not common within most content roles
• A great work environment with highly motivated people
• Opportunity to grow into a leadership role in all content-related areas within our product and operations, as well as becoming the authority on terminology, processes, and user education
• A chance to be a part of the Technology department, split into small, agile teams
• Competitive benefits, including a generous vacation plan and educational opportunities
• Flexible working hours and ability to work remotely when needed
• Career progression and personal growth
• An opportunity to work with a diverse and talented group of people who are currently redefining a multimillion-dollar industry
Xeneta has a positive, diverse, and supportive culture—we look for people who are innovative, funny, and curious and love to learn and be better every single day. Our key aim is to put the customer first and deliver memorable experiences to our audience and our employees. Collaboration is the name of the game. We are one. If this sounds like a good fit for you, we’d love to hear from you.
Make sure to highlight your past achievements that you think are relevant. Be sure to give us an idea of who you are as a real live person—not just your professional experience.
Looking forward to hearing from you!
