Expert Guidance

Your Customer Success Team

A whole team dedicated to your success.

Illuminate Your Path From Point A to Point B

Get the most from your technology investment with a dedicated partner that will work with you throughout the whole lifecycle.

That’s the driver behind Xeneta Customer Success.

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    Customized onboarding process
    The onboarding process is the key to understanding one another. This is where it all starts – we ensure your goals become our goals and that we fully understand your pain points and KPIs.
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    Planning and tracking business outcomes
    We break down your critical success criteria together into achievable targets with measurable outcomes, supporting you to reach them.
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    Increased self-sufficiency
    We're all about the art of the possible. The Customer Success Managers ensure that you know the Xeneta methodology inside-out and provide you with advice and best practices.
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    Voice of the customer
    We review with you the product roadmap for feature enhancements. If you wish, you can be the first to try out new releases and provide actionable feedback for the Xeneta Product Team.
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    Technical support
    Expert technical support is included in your license. If you log any issues, our Support team will attend to these immediately and ensure quick resolution. Your Customer Success Manager will monitor the issue and escalate if necessary.
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    Management of annual subscription renewal
    As you become more familiar with the Xeneta offering, you may wish to expand the collaboration. Or you might be happy to stay with what you’ve got. Either way, we’ll be there to streamline the renewal process.

Meet Your Experts

With a customer portfolio with tens of billions of dollars of freight buying power between us, we know "a little" about making logistics operations more efficient, more effective, and less expensive.

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    Eunice
    Customer Success Team Lead US
    Jersey City, NJ
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    Fernando
    Customer Success Team Lead LSP
    Hamburg, DE
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    Thea
    Customer Success Team Lead EU
    Oslo, NO

What's the difference between Xeneta Support and the Customer Success Team?

Xeneta Support specializes in technical troubleshooting questions and can be reached through the Help button in the bottom right corner of the platform or at support@xeneta.com.

The Customer Success Team specializes in strategy, best practices and can answer any questions you have about your account and billing. The team can be reached at customersuccess@xeneta.com.

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